Concerns & Complaints

We hope that your child will enjoy learning and achieving at Kingsmead. However, should you wish to raise a concern or complaint about your child's education or welfare at school please do not hesitate to inform us. Most issues are resolved happily and swiftly.

General issues regarding the day to day business of the school can be raised by emailing feedback@kingsmead.cheshire.sch.uk. The mail isn't monitored every day but is routinely considered by senior leaders and governors and has been helpful to us in improving our practice and procedures.

The first steps in raising specific concerns or complaints are informal

  • Make an appointment to see the class teacher. Most problems are more happily and speedily resolved if we are aware of them sooner. Most concerns and issues are resolved happily at this stage.
  • If you prefer or if the response was not to your satisfaction you can make an appointment to meet with the head of phase.
  • If, having seen the teacher and/or head of phase, your concern or complaint remains unresolved, please do not hesitate to meet with the headteacher or deputy headteacher.

If you believe your concern or complaint has not been dealt with appropriately you can then use our more formal complaints procedure. Please use the school's complaints form which can be found at the end of the school's complaints procedure. This should be sent to the headteacher and marked 'PRIVATE AND CONFIDENTIAL.'

Should your concerns then remain or if your concern is regarding the headteacher, please contact the chair of governors either by email at chair@kingsmead.cheshire.sch.uk or in a letter which you can post to the school office addressed to the Chair of Governors and marked 'PRIVATE AND CONFIDENTIAL.'

Use of e-mail

While parents and carers are welcome to send emails to school please be aware that these will come first to the office account. If you do not wish other people to see the content of your correspondence, you should put your issue in an attachment and in the subject line put FAO (member of staff) and 'Private and Confidential.'

We will respond by email to acknowledge receipt of your concern. However, we cannot discuss matters of a personal or sensitive nature or enter into lengthy email correspondence. Responses and discussions will be facilitated by a meeting or by letter.

Complaints Procedure [10 2018].pdf
Complaints proforma [10 2018].docx