Concerns or Complaints
We hope that your child will enjoy learning and achieving at Kingsmead. However, should you wish to raise a concern or complaint about your child's education or welfare at school please do not hesitate to get in touch. Most issues can be resolved happily and swiftly.
General issues regarding the day to day business of the school can be raised by emailing firstname.lastname@example.org. The mail isn't monitored every day but is routinely looked at by Mrs Cotton who leads parent partnership and comments are considered by senior leaders and governors. This has been very helpful to us in improving our practice and procedures.
A stepped approach reduces conflict and facilitates resolution
The first steps in raising specific concerns or complaints are informal.
Make an appointment to see the class teacher. Most problems are more happily and speedily resolved if we are aware of them sooner. Most concerns and issues are resolved happily at this stage.
If you prefer or if the response was not to your satisfaction you can make an appointment to meet with the head of phase.
If, having seen the teacher and/or head of phase, your concern or complaint remains unresolved, please do not hesitate to meet with the headteacher or deputy headteacher.
If you believe your concern or issue has not been dealt with appropriately you can then use our more formal complaints procedure, outlined within our policy.
Please use the school's complaints form which can be found at the end of the school's complaints procedure. This should be sent to the headteacher and marked 'PRIVATE AND CONFIDENTIAL.'
Should your concerns remain or is regarding the headteacher, please contact the chair of governors either by email at email@example.com or in a letter which you can post to the school office addressed to the Chair of Governors and marked 'PRIVATE AND CONFIDENTIAL.'
Use of e-mail
While parents and carers are welcome to send emails to school, please be aware that these will arrive in the office inbox. If you do not wish other people to see the content of your correspondence or to respect the privacy of all concerned, you should put your issue in an attachment and in the subject line put F.A.O. (member of staff) and 'Private and Confidential.'
We will respond by email to acknowledge receipt of your concern. However, please note that we will not discuss by email any matters of a personal or sensitive nature or enter into lengthy email correspondence. Responses and discussions are best resolved by face to face meeting or if this is not possible, by a video call or telephone conversation.